JBN Creators Pvt Ltd – Refund Policy

Products purchased from jbnwebhost.com, LLC may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.


“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by jbnwebhost.com, LLC in accordance with the terms and conditions of the applicable product or service agreement (see here).


“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with JBN Creators Pvt Ltd’s customer service within the refund time frame specified for the applicable product, if available at all.


No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

  Standard Refund Terms Annual Plans+ – Within 30 days of the date of the transaction. Monthly Plans*+ – Within 48 hours of the date of the transaction. *Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.) +Security products with remediation service cannot be refunded once a cleanup request has been submitted.

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

WordPress Premium Support

Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.

Products Not Eligible for Refunds
  • Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).
  • Auctions Memberships
  • Cloud Servers
  • Configuration Add-Ons
  • Discount Domain Club (if used for purchase)
  • Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for), Consolidation or Monitoring
  • JBN Creators Pvt Ltd Academy
  • Hosting Connection paid Apps (not refundable once set up)
  • Merchant Accounts
  • Office Max Bundles
  • Premium Domain Names
  • Redemption Fees
  • Transfers (if successful)